We are looking for a highly motivated individual with a strong knowledge of audio technology and a background in developing customer-focused, best-in-class technical support systems and teams.
We recognize that outstanding customer service and great customer experiences are critically important for the success of our company, and are committed to building a culture that puts the customer first. Customer success is everyone’s responsibility, not isolated to a customer support team.
As our Head of Support, you are responsible for ensuring that Nomono’s customers and partners can get the help and answers they need to make the most of our products and services, while channeling their feedback into our product development and evolution. With your solid experience in audio production, you can identify with our customers, understand their daily challenges, and speak their language. Your background in customer service and support will be deeply valued within our organization as you build the team, systems, processes, and best practices that will help us provide best-in-class experiences and support for our customers.
You will join a small team of experienced software developers, designers, hardware engineers and audio researchers. We promote cross-functionality with overlapping roles and responsibilities. As a member of the team you will contribute actively to software and hardware quality by sharing your personal input and channeling user feedback from beta users and customers. Your work will actively shape our products now and in the future.
We believe in a small, dynamic and lean organization, and are eager to find a talented leader who is excited to build and mentor a team while also being willing to get your hands dirty and do whatever it takes to help our customers. You’re not afraid to ask questions and seek help when needed, and the whole Nomono family is here to support you, your team, and our customers.
How to apply: To apply, please visit: https://nomono.co/careers/head-of-support